Shipping and Return

At WowRxPharmacy, we're dedicated to providing efficient and reliable shipment and delivery services, ensuring a seamless shopping experience for our customers. This policy outlines essential details regarding shipping charges, delivery timeframes, safety measures implemented during delivery, cancellation policy, return policy, and refund policy.

Delivery time

Once you have placed your order, we promptly process and verify it. Handling and packaging each takes 1 day. Generally, orders arrive at your doorstep within 2 business weeks of being placed. However, in unforeseen circumstances, delivery can take up to 3-4 weeks. We will email you to keep you informed in case of delays with your order.

Shipping charges

The standard shipping fee is $25 per order. Orders totalling $200 or more qualify for free shipping.

Safety measures

Our top priority is ensuring your safety and privacy. Orders are processed using automated systems to maintain hygiene and safety standards. Packages undergo thorough sanitization before dispatch and arrival at the courier's office. We take your privacy seriously, especially with medicines, and discreetly package the products in plain cardboard boxes.

Information collection for shipping

To complete your shipment, we will collect the necessary information, such as your name, address, and contact number. This information is used solely for processing and delivering your order and is handled according to our Privacy Policy.

Cancellation policy

Customers can cancel an order before it is dispatched. We do not accept cancellations after the order has been dispatched.

To cancel an order, you may email, WhatsApp or call us with specific concerns. 

Return policy

We do not accept returns of medicines. However, customers can get a refund for damaged or expired products. In such cases, please contact our customer service.

Note of Disposal

For damaged or expired products, please dispose of the medication following the guidelines provided below:

  • Do not flush: Do not flush medications down the toilet or sink unless the label or accompanying patient information specifically instructs you to do so. For a list of medications that are safe to flush, please refer to the FDA guidelines
  • Mix with an undesirable substance: Mix the medication with an undesirable substance, such as dirt, cat litter, or used coffee grounds
  • Seal in a bag: Place the mixture in a container such as a sealed plastic bag
  • Remove personal information: Remove all personal information on the prescription label to protect your identity and privacy
  • Trash disposal: Dispose of the sealed container with the mixture and the empty medication containers in your trashbin

Refund Policy

Refunds are provided only if the product cannot be delivered in any scenario or if the received product is damaged or expired. 

Requesting a refund with WowRxPharmacy is easy! Here are two convenient options for your preference:

Guided support with Email

Do you prefer a personal guide? Our friendly Customer Support team is happy to help! Email support@wowrxpharmacy.com  with a detailed explanation of your refund request.

Phone Support Option

You can also choose to contact us by phone at +1 (844) 733-7878 or +1 (865) 441-2860 with details about your refund request.

Please note that refunds may take up to 30 business days to be processed.

Customer Satisfaction

We're committed to 100% customer satisfaction. If you are dissatisfied with your purchase, our service, or even our website for any reason, we will do everything possible to make it right. This is our commitment to you.

If you have any questions or require further assistance, please do not hesitate to contact our customer service department at support@wowrxpharmacy.com or at +1 (844) 733-7878 or +1 (865) 441-2860.