Welcome to WowRx, where fostering a secure, transparent, and respectful conversation with our customers is at the heart of everything we do. At WowRx, we prioritize clear communication and keeping your information safe. We understand how important it is to stay informed about your orders and important account updates, but we also respect your privacy and won’t bombard you with unnecessary messages.
Our Messaging Principles
We’ve designed our communication strategies to be as non-intrusive yet as informative as possible. Here’s how we keep you in the loop:
- Opt-in Flexibility: You can opt-in for updates at the point of order. During checkout, you can choose to receive text updates on your order status. It’s optional, and you can always reply ‘Stop’ to unsubscribe without missing a beat. You can also reach out to us directly via text, WhatsApp, or email for any order-related queries.
- Informative Emails: We’ll send emails for order confirmation, tracking info, delivery updates, and gentle payment reminders.
- Critical Updates Only: Our texts and calls are reserved for moments that require your immediate attention, ensuring a smooth and hassle-free experience.
When We Communicate
Our text messaging service is designed to ensure a seamless experience. Here’s when and how we communicate:
- Order Verification: This is a crucial step for order security and fraud prevention. We’ll call you to confirm your order. In cases where we can’t reach you, a follow-up text or voice email will be sent for you to contact us.
- Order Confirmation: Post-verification, expect an email confirming your successful order placement.
- Tracking Information: Stay updated with your shipment status via email, complete with tracking numbers and estimated delivery dates.
- Parcel Delivery Attempts: Should delivery attempts falter, an email will be dispatched to coordinate alternative arrangements. Unresponsive cases will receive a text follow-up.
- Payment Reminders: For any pending orders, an email reminder will be sent out. If no response, we’ll text you.
Our Communication Ethics
Here’s what you WON’T get from WowRx:
- Spam or Promo Texts: Expect purely transactional and essential account-related communications from us. No sales pitches or promotional texts here!
- Fishing for Info: Your privacy comes first. We’ll never request sensitive details like passwords, credit card info, or medical records via text.
Customizing Your Communication Preferences
Take control and manage the frequency and type of communications received:
- Partial Opt-out: Text ‘Stop’ to pause all texts until you need them again while still receiving other forms of communication.
- Complete Communication Block: Text ‘Stop All’ to halt all emails and texts from WowRx.
- Data Removal: Text ‘Remove All’ to erase your data and permanently delete your account. We’ll ensure your information is wiped clean from our systems.
Need Help?
We’re here for you for any assistance and support through multiple channels:
- Live Chat: Look for our live chat on every webpage for instant support.
- Phone: If in the US, reach our customer service team toll-free at +1(844) 733-7878. International calls? Dial +1(844) 733-7878.
- Text: Quick questions can be directed to our US toll-free text line at +1(844) 733-7878 or internationally at +1(865) 441-2860.
- WhatsApp: Chat with us directly on WhatsApp
- Social Media: Follow us on our official social media accounts for the latest news, health tips, and community engagement. You can reach us through these channels for general inquiries and updates.
Changes to this Policy
We may update this Communication Policy from time to time to reflect changes in our practices or in the legal and regulatory framework. We will notify you of any changes by posting the revised policy on the website and, where appropriate, through direct communication channels. Your continued use of our services after any changes indicates your acceptance of the new terms.
At WowRx, we’re committed to making your experience as smooth as possible. Your privacy, satisfaction, and peace of mind are our top priorities. Thank you for choosing WowRx for your healthcare needs!